Refund Policy

Refund Policy for Supalo.com

At Supalo, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help.

Refund Eligibility:

  • You may be eligible for a refund if you notify us within 7 days of receiving your order.
  • To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as you received it.

How to Request a Refund:

  1. Contact our customer service team at info@supalo.com within 7 days of receiving your order.
  2. Provide your order number and details about the product you would like to return.
  3. Our customer service team will guide you through the return process and provide instructions on where to send the item.

Refund Processing:

  • Once we receive your returned item, we will inspect it and notify you of the status of your refund.
  • If your return is approved, we will initiate a refund to your original method of payment.

Contact Us:

  • If you have any questions about our Refund Policy, please contact our customer service team at info@supalo.com.
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